Returns Policy

We understand there may be a time you wish to return an order – that’s why we’ve made it easy to return for a refund or exchange.


Please note: If the product is damaged / faulty or the wrong item has been sent to you and you require a replacement, please contact us to arrange the most suitable returns procedure.

See Returns Procedure below for more information. We also recommend that you keep your Dispatch Note, or note the order number as you might need it as proof of purchase in the event of any after-sales queries.


Exclusions

Personalised Items

There will be no refunds for personalised items unless a mistake has been made by us. Please refer to The Consumer Protection (Distance Selling) Regulations 2000 - Exceptions to the right to cancel


Returns Procedure

Damaged/Faulty: 

If the product is damaged / faulty or the wrong item has been sent to you and you require a replacement, please contact us to arrange the most suitable returns procedure. 

When returning the item, please enclose the Returns Slip giving details of the damage/fault.

The product will be replaced or repaired and sent back to you free of charge.

If no replacement stock is available, a refund will be issued. Please note that if you return goods to us that are found not to be faulty on inspection by us, we reserve the right to deduct the cost of collecting the item from you from any refund we make in respect of those goods.


Postage:

Customers are responsible for paying return postage (unless otherwise stated).

Where you are returning a large or bulky item which cannot be returned by post, we can arrange collection of the item from you, but this will be at your cost.

We may deduct this cost from the reimbursement we make to you for the goods.

Please contact Customer Services if you wish to arrange a collection or to discuss return of an item.


Pack the parcel securely and attach the Returns Address Label to the front of the parcel.

When returning goods please provide the details as set out below:

Order Number

Name and Address

Reason for return


This returns policy does not affect your statutory rights.